Frequently Asked Questions

 

How can I pay?

In our webshop you can either pay with paypal, by creditcard or by bank transfer. Please take note that with a bank transfer it will take longer to process the payment and this will prolong the shipping time.  This is because of the time the bank needs to process the transfer. Other payments are processed instantly.


As soon as a payment is processed we will ship your order.  


Important: For Paypal payments the address you used to register with Paypal has to correspond with the delivery address. If these addresses do not correspond we cannot ship your order.

Can I pay my order by bank transfer?
Usually all our payments go through our payment provider, sisow.nl. If you would prefer to pay by bank transfer  this is also possible. However please bear in mind that this way of payment will result in a delay in receiving your delivery. The reason: a transfer process takes approximately 5 days, depending on your country. Only once we have received a full payment your order can be processed and shipped.

In theory you should have received an email from sisow.nl with all the details. The details are the same as below:


Bank account no.: NL40INGB0654880735

Made out to: Stichting derdengelden sisow

BIC: INGBNL2A


Important: Clearly state your invoice number for reference when paying by bank transfer. A wrong invoice number or no invoice number will result in a further delay in processing your order.

Can I get a discount?

Normally, we do not give discounts as the prices we offer are already highly competitive. However, for larger orders we can offer you a discount. If you are considering purchasing a large quantity please contact us by email (info@waterheaterstore.co.uk) so we can make you an offer.

Why have I not received an invoice yet?

When you finalize your order and have paid for it you will receive a purchase confirmation email from us. In the attachment of that email there is a PDF file with your invoice. Please be advised that it is important to retain this invoice, not only for your own administration but because the invoice is also your guarantee certificate.


You will need a PDF reader such as: Adobe Reader.

If you do not have a pdf reader please click on the link  below to download a pdf reader.


Adobe Reader

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