Refund policy

For consumers we respect the statutory right of return of 14 days upon receipt of your product. 
 
Non franked shipments will be rejected!
 
What we DO take back:
 
  • Unused products
  • Products that are returned intact with all parts complete
  • Products that are returned original packaging
  • Products that are returned to us within 14 days upon receipt of your product
  • Parcels with sufficient postage paid
 
What we DO NOT take back:
 
  • Products that have been connected to the water mains
  • Products that are returned with some parts missing
  • Products that are returned without the original packaging
  • Products that are returned to us after 14 days upon receipt of your product
  • Parcels that do not have sufficient postage
 
Because electric water heaters are used for drinking water and kitchen purposes we are bound by a number of hygienic regulations. Therefore we can ONLY accept the return of electric water heaters, instant water heaters, cv combi boilers and solar heating systems that are unused, unopened and are still in the original packaging.